Customer Service On Social Media Course

Why Choose SocialB?

– Learn The Essentials In Just Half A Day

– First-hand experience from a company who works in digital for global brands

– Small group sizes

– Global Industry Expert Tutors

– Highly actionable & interactive learning

– 3 months post course support included

– Highly qualified & accredited global digital marketing agency

– Course content provided in PDF format

– Certificate of Achievement – CPD Credited

– Money Back Guarantee – Click here for more details

Course Overview

Consumers are increasingly turning to social media to air frustrations or grievances that they are having with a particular company. Alongside this, audiences are also looking at your social media channels to be an effective first port of call for any big announcements, both good and bad. 62% of consumers have used a company’s social media channel for customer service, while 42% of those consumers expect a response within 60 minutes.

Our live online Customer Service on Social Media course will demonstrate to brands, both large and small the importance of being present on these channels, and ready to respond to customer queries and feedback. Learn how best to handle a PR crisis, negative communication and customer complaints on social media effectively and efficiently.

This half day Customer Service on Social Media course is aimed at businesses who already have established social media channels and overall online presence. It would be most beneficial for the member of staff who manages the company social media channels regularly. This course also closely links with your company’s overall PR and Communications strategy.