Ecommerce Training

Our bespoke eCommerce online training can be tailored to your business and delivered at your workplace. Bespoke training is a cost-effective way to train whole departments and teams.

Course Overview

Digital commerce has grown exponentially in the last 12 months. Many FMCG brands have been forced to realign their priorities and focus even if already selling online.

Digital commerce isn’t just the marketing or eCommerce team’s priority and focus – it should be all employees’ focus.

Our digital commerce training can be focused for the C-suite, management & leadership team all the way through to your practitioners. For each level, the training is bespoke using a Bloom’s Taxonomy approach.  It can simply be used to help your senior team better understand how digital commerce is important to their role, knowing the right questions to ask their team to get even better results, all the way helping their teams better prioritise and upskill.

Who is this course for?

FMCG brands – brands that sell online via retailers (e.g. Pure Players, Marketplaces, directly, etc).  Brands who have senior teams in place that might lack a general digital commerce experience and who could benefit from upskilling their level of knowledge to understanding of digital commerce.

Outcomes from this training are:

  • Know what skills and resources your team needs to achieve your ambitious goals in Digital Commerce.
  • Empower your team to know what winning in Digital Commerce looks like and how to achieve this.
  • Understand what makes conversion-driving content and how to continually learn & optimise to drive conversion.
  • Know the right questions to ask your team.

Course Programme

- Operational excellence - how and what it takes to support your team to success

- Understanding the digital landscape & helping your team to prioritise

- Power of the people: understanding the consumer journey and how & where to win

- How & where to win with retailers' websites

- How to drive the consumer to conversion & purchase online

- The importance of the repurchase & winning consumer loyalty

- Operational excellence - how and what it takes to support your team to success

This is a 4-hour workshop with breakout activities and live discussions. This session can be delivered globally, but really benefits the team when delivered regionally so that we can get to grips with specific audiences and consumer behaviours/needs.

This training can be bookended with a larger digital transformation piece if or where appropriate. Example additional training topics are:

  • Marketing with new realities
  • Data-driven marketing
  • Direct to consumer – the power of direct


To book our tried and tested eCommerce workshop that’s tailored to your brand today, give us a call.


Filter by Location
In-House Training

Online Just For Your Team
Price On Request
More Dates

Looking for an entirely bespoke eCommerce training programme?

Client Testimonials

"The SocialB team were very organised and responsive, and took my brief and worked autonomously to deliver it - and met agreed deadlines"
JT Global
"Very interesting, learnt so much and confirmed a lot that I had felt we should be doing"

Any questions?
Send us a message

Or get in touch:
Tel : +44 (0)1223 258000
Email :