FREE Webinar: Human Tone In A Digital Space – How To Deliver Great Customer Service Online
Date: March 3rd 2026 Time: 11 am to 11.30 am
Automation, templates and chatbots are great for saving time, but customers still want one thing: human customer service.
Join Amy Hobson, our expert trainer, for this practical, 30-minute webinar designed for businesses that want to stay human in a digital world. We’ll show you how to keep your brand’s communication human, helpful and consistent, even when the messages never stop.
Whether you’re responding to DMs, comments, emails or online reviews, the way you communicate online directly impacts customer loyalty, brand reputation and trust.
What you’ll learn:
- How to create a human, authentic tone of voice for digital customer service
- The key elements of great online communication (even in tricky situations)
- How to balance efficiency with empathy
- Common mistakes that make brands sound robotic or impersonal
- Practical tips to improve response quality, clarity and consistency
- How strong online service builds loyalty and long-term relationships
MARKETING IMPACT: LIVE
Join us for our monthly round-up of the latest digital marketing news.
Every month, two of our team will not only share last month’s news but, more importantly, we’ll let you know what it means for your strategy.
🎙️Live conversation and marketing chat
📰 All the latest news so you can stay up to date
✅ Actionable tips and insights for you to take away
Make sure that you are following us on LinkedIn so that you get all the details.
Follow us
Our Recent Training Clients
Testimonials
"I've really enjoyed the webinar, it reminded me the importance of identifying the sweet spot, listening to the audience and taking the time to analyse what is happening before taking random actions."Small Business Owner
"Perfectly delivered, informative, useful information and an excellent example in action of the function and value of digital marketing. A masterclass in more senses than one. Thank you."Small Business Owner
"It was very useful training that would allow us to plan better our actions and profile of the organisation on social media"International Criminal Court
"Incredibly varied, a whistle stop tour through social media platforms and other useful tools. Very enlightening!"Professional Standards Authority
Any questions?
Send us a message
Or get in touch:
Tel +44 (0)1223 258000
Email info@socialb.co.uk
